You have questions about the battery, its lifespan and recharging.

#14

Where can I charge my Kumpan Electric Canada E-mobility e-scooter?

Any place where you come across a standard outlet. Considering the portable and portable power supply, the portable battery, you are flexible and can charge your Kumpan Electric Canada e-scooter from E-mobility almost anywhere and constantly.

This can make use of both the 1.5 and 2.0 PSUs. You can either take the battery out of the drawer below the seat to recharge it separately from the power outlet, or use the outlet on the front of the e-scooter to recharge the batteries stored under your seat.

Please note that this feature is not available on our entry-level inspire model.

 #15

What is the longevity of the power supply of my Kumpan Electric of Canada Emobility e-scooter (Electric Scooter)?

The structured cells in the power supply of your Kumpan Electric of Canada e-scooter from E-mobility have a durability of up to 1000 full charge cycles.

If, for example, a battery has a range of 45 kilometers (see “How far can I explore with my Kumpan Canada Emobility?”), That represents a lifespan of 45,000 kilometers (45 kilometers x 1000 charge cycles, for a full charge).

As well, an e-scooter rider travels an average of 3,000 kilometers per year. Your battery is contracted through a chemical aging process, its longevity is highly dependent on the way of charging. We therefore recommend that you charge it regularly.

Make sure it is recharged before there is only 10% left.

Ideally, this is to meet the norm between 20 and 80%, as this is how it will last the longest.

#16

What precautions can I expect when using or "storing" the battery?

While the e-scooter is in motion, the power supply is secured by the battery management system and the battery is automatically blocked by a protection mechanism. Complete unloading due to overloading while driving is therefore infeasible.

However, to ensure that the battery has a long life, this should be avoided.

In addition, monitoring and protection systems in the battery, as well as telematics, consume energy. This requires frequent charging of the battery.

Because of this: "The sooner the power pack is filled, the better to ensure its longevity. "It is essential that the battery has a charge level of between 20 and 80% and that it is not stored almost flat for a long period of time. Even when not in use, it must have an appropriate level of charge and be kept impeccably at normal temperature. Although the self-discharge of lithium cells is very weak, we still suggest that you perform a charge check once a month.

For shorter periods, the backup battery built into the two-wheeler is adequate to operate the electric saddle opening without using the power supply. So, if this back-up battery is empty (because it has gone too long without being charged by your power supplies), the saddle will not open electrically.

Starting with the 54i series, it can be opened by the mechanical protector of the front luggage compartment using the metal emergency key. The first models without manual saddle unlocking can then only be opened by our service partners. Therefore, even if you do not ride your Emobility Canada Kumpan Electric e-scooter (Electric Scooter) for a while, we recommend that you regularly insert one of your power supplies (inside minutes) to prevent the backup battery from being completely discharged.

#17

What is the duration of the different charges of my battery?

You can remove the batteries from your e-scooter and charge them using a charging cable, or you can store the batteries in their compartment under the saddle and charge them all at the same time by plugging in an electric charging cable. on the socket on the front of the scooter (this function is not available on the e-scooter (Electric Scooter) of Kumpan Electric of Canada of Emobility (54i: nspire).

Each of the batteries takes about 4 to 5 hours to be fully charged.

 Each of the batteries takes about 4 to 5 hours to be fully charged.

The advantage of charging through the socket on the front is that all the batteries of the scooter are charged at the same time. However, an external power outlet is not always accessible.

This way you have the charging cord and the removable wireless battery!

You can recharge your batteries from any standard outlet - at home and on the go!

#18

Can I drive on one battery and bring the other two with me?

You can lock any battery connected to your Kumpan Electric of Canada Emobility e-scooter (Electric Scooter) by pressing and briefly holding (approximately 2 seconds) the battery icon at the bottom of the touchscreen.

A small protector appears on the battery icon. This means that the energy your Kumpan Canada Emobility needs comes only from the unlocked batteries. And if your remaining reserve drops below 5 km, the locked battery will be systematically reactivated.

 #19

Does the battery still charge if it cools down?

Considering the chemical process, the ions in our batteries get released again after working hard on your commute. They are again distributed more evenly in the battery, which improves the charge indicator.

#20

Do you provide warranty on the battery?

Yes, our 2.0 power supplies are guaranteed. To receive a new new battery, the warranty is within 2 years, for a used one, it is one year.

#21 

How do I store the battery in winter when my e-scooter is sheltered or in storage?

Before winter arrives, you need to recharge your battery once to about 60% - 70%. Store it at room temperature. Make sure that the degree of load does not drop below 10%.

For this, we recommend that you do a check every month.

Then you only need to recharge the battery to around 60% - 70% for it to converse smoothly during the winter transition.

Do not forget either that your e-scooter (Electric Scooter) from Kumpan Electric of Canada from Emobility has an internal 12V rescue battery, which is permanently installed in the control unit and which also discharges over time.

To prevent this, we suggest you, during the winter break, to introduce almost every 3 weeks a power supply in your e-scooter (Electric Scooter) Kumpan Electric of Canada of Emobility, so that the rescue battery can be fed from it.

If the backup battery is completely empty, there is no current to start the screen of your Kumpan Canada E-scooter (Electric Scooter) from Emobility or to open your seat and insert your power adapter. On our 54i series models, you have the option of manually opening the saddle with your emergency key. Unfortunately, this is not possible on older models.

If in doubt, you should contact a service partner. To avoid all this, you should regularly power the internal backup battery by inserting a power supply.

To fully charge the backup battery, we recommend that you place a power adapter in the battery compartment of your e-scooter (Electric Scooter) for a maximum of 4 hours.

#22

In what proportion (percentage of charge) should the battery be charged in order for it to last as long as possible?

A battery should ideally be charged between 20 and 80%, in order to fuel properly for a long time. Regular filling and proper storage ensure battery life.

Do not forget the back-up battery installed in perpetuity in your e-scooter (Electric Scooter). She also needs to be fed regularly to avoid completely emptying herself. All you need to do is insert a charged power adapter into your e-scooter frequently.

The rescue battery can then be supplied with energy.

If the rescue battery is completely empty, your seat can no longer be opened electrically.

Starting with the 54i series, you can access the saddle by inserting your metal rescue key into the mechanical protector of the front luggage compartment.

On early models, only a service partner can help you in this case and reopen the seat so that you can insert a power supply.