When you place an order, please review our policies below:

Payments

We accept Visa, M / C, Discover Card, Check, Money Order, PayPal or Bank Transfer (please contact us for the last 2 options)

Checks or money orders require a 21 day hold period before being shipped.

All charges are in Canadian dollars.

All of our sales are final.

Following your order, you will receive an email confirming receipt of your transaction on the website www.emobiliteca.

Our web team is committed to processing all orders made on its website within 5 to 10 working days.

If during the processing of your order an out of stock occurs, we will notify you by email of the choices available to you depending on your situation.

All merchandise is inspected prior to shipment, if however an error on our part occurs and the merchandise received does not match your order or is damaged, you have fifteen (15) days from receipt of the order to notify us. (see Return policy).

EMobilité.ca is committed to sending you the right item as quickly as possible without any transport or restocking costs. If the affected item is out of stock, we will contact you as soon as possible to let you know your options.

Finally, when the order is shipped, you will receive a second email informing you of the approximate delivery date.

Delivery

Deliveries within Canada are shipped via Canada Post and shipping charges are determined according to the Canada Post charter. All shipping charges are stated in CAN $. Please note that estimated delivery dates are estimates only and are not guaranteed. No delivery on weekends and Canadian holidays.

Delivery times vary depending on the shipping destination. These are only estimated delivery times.

Shipping to Quebec: 3 to 5 working days. (if in stock)

Outside the Province of Quebec (in Canada): 5 to 9 working days. (if in stock)

Standard shipping is CAD $ 155.00 for Canada.

Free shipping on orders over CAD $ This email address is being protected from spambots. You need JavaScript enabled to view it..

Receiving

Upon receipt of your order, immediately inspect the contents for any potential damage that may have occurred in transit. Be sure to carefully inspect the packaging and its contents. It is normal for the packaging to show signs of wear.

However, if the content is damaged:

- Accept the package and note the damage on the order form

- Sign it and date it.

The delivery person should also sign the slip and leave a copy for your records. Please contact customer service immediately at sales at This email address is being protected from spambots. You need JavaScript enabled to view it..

Time limit

Once paid, your order will be shipped and you will receive a shipping confirmation and / or tracking number. It is important to be aware, certain rights may apply for certain remote destinations (Northwest Territory as an example), and it is the customer's responsibility to pay all applicable duties, tariffs and taxes to receive their order once the package has been received. arrived in his country of destination.

Rejected items (claimants on delivery, and returned to Kumpan Canada) will be subject to the standard return policy, plus a 15% restocking administration fee (provided the packaging is not damaged.

Please Note: Kumpan Electric of Canada  by Emobilite.ca is not responsible for orders sent to the wrong address due to incorrect address provided by customers, delays due to weather conditions, delays for you to pick up your package, if the case, or lost or stolen orders sent without tracking according to customer's request. Please allow time for your order to arrive.

Processing time

All orders are dispatched within 36-72 hours (if in stock) of payment processing. Your credit card debit on your statement will appear as Kumpan Electric of Canada by Emobilite.ca. Certain delays may apply and we will notify you by email or phone of any delays or back orders.

Online order

After placing your order online, you will receive a confirmation email regarding your order. If you have not received an email confirmation within 12 hours of placing your order, please check your spam folders or call us to confirm the order details.

Order cancellation

If you have placed an order and need to cancel, please email us from the email you placed it with, including full name, first name and last name, within 24 hours following your order. If your cancellation request is received after 24 hours, there is no guarantee that your order can be stopped on time, AND YOUR ORDER MAY ALREADY BE PROCESSED AND SHIPPED. The standard return policy will then apply. (But a restocking fee will apply, and ensure the original packaging is intact, if other fees may apply)

Order delays

I placed my order and still haven't received it after the estimated delivery time. What to do?

If after the estimated delivery time and you have not yet received your item, please be patient as this can happen for a variety of reasons: weather conditions from your local delivery service or customs delays.

Your order may be pending with the delivery company (loaned between pickups by you) in your destination province in Canada. We suggest you give it a little more time, but feel free to give us a call and we can track your order and see what happened and why the delay.

Since some issues are beyond our control and more time may be required, we always do our best to get your order to you as soon as possible and will communicate the status of your order to keep you informed.

Lost orders

If you think an order is lost, we'll contact our delivery department to find out what happened. Once we have confirmation that it has been abandoned or lost due to some fault after a 10 day working period. We will resend your order to you at no additional cost to you, if the investigation shows an error (which was initially insured).

Warranty and product returns

We are proud of our Kumpan Electric of Canada product by Emobilite.ca and offer one of the best warranties in the business. All Kumpan Electric of Canada scooters  from Emobilite.ca are backed by a  2 year warranty to cover manufacturing defects. This will include motor, battery, brakes .... and stitching, fabric integrity and stitching (for all accessoires).

Please Note: We do not cover normal wear and tear, improper use, or garment maintenance failure.

If you have a product that has a warranty issue, please contact us immediately to have it resolved. All exchanges require that the product be sent to us, along with proof of purchase and a return authorization code.

If you have damaged an item by mistake:

If for any reason you have damaged an item, such as torn or snagged on the job, send it back to us and we will repair your Kumpan Electric of Canada item from Emobilite.ca, and give you a quote. this repair. Proof of purchase is required. After 1 year, a small supplement will be applied according to the various guarantees of our different models of the Kumpan Electric of Canada range.

*All clearance items, E-scooters are final sale.

Kumpan Electric of Canada by Emobilite.ca,

April 1, 2021

By the Administration of Emobilite.ca for Fantic Canada E-Bikes

Office: +1 (579) 436-8777

12-B rue Principale South, Sutton, QC. Canada, J0E 2K0

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.